The 10 Keys to Building Better Customer Relationships


Your business's relationship with its clients and customers is extremely important to its success. If you can make them feel valued from the first time you interact with them, there's a much better chance that they'll keep buying your products and services.

Here are 10 tips to building strong relationships with your clients and customers.

1. Know Your Audience

Get as much data as possible about your customers. Try to know them on a one-on-one basis.

Research clients before you talk to them so that you know what they are about.

Meeting the needs of your audience is directly dependent on you understanding what these needs are.

2. Make a Good First Impression

Make sure that you have a strong internet presence that shows your business in the best light possible.

Your online efforts should communicate what your business is about and also engender trust.

You should have a friendly-looking website and a strong social media presence.

3. Build a Strong Network

Build a network and nurture your relationships with its members.

The people in your network can easily turn into clients or customers.

This is a much more lasting relationship than someone simply purchasing your service or product.

4. Maintain Multiple Lines of Communication

One purpose of your internet presence is to come into contact with your customers and clients in as many places as possible.

This engenders trust and gives you many touch points with them. You'll get to know each other much better.

5. Make and Keep Them Happy

Happy customers and clients come back to buy more. It's really that simple. Focus your efforts on satisfying your customers and clients.

Sometimes it's good to give them something valuable completely out of the blue like a service upgrade or a freebie just to surprise and wow them.

6. Say "Thanks"

It's a very simple but effective thing – say "thank you" often. Remember that your customers don't have to buy from you and thank them for continuing to do so.

Thank your clients for the continued support. Show them in whatever way possible how much you value their business.

7. Reward Loyalty

One great way to say "thank you" is to reward long-term customers and clients.

Set up a rewards program that gives them real value for staying with you.

8. Good Communication

Whenever a client or customer speaks, listen. Show them that you're listening and their opinion is important to you.

Use what they say to you as a form of feedback, whether it's a client telling you why they use your service, or a customer answering a survey telling you why they're going with another company.

9. Hook up Your Clients and Customers

If a customer or client's request is something your business can't fulfill, refer them to another business that can do it, even if it means no direct benefit for you.

The good will behind your actions will really endear your customer or client to you. They'll then come to you or refer others to you when your services are needed.

10. Actively Seek Feedback

Feedback from your customers or clients is golden. You need it to make sure that you're still meeting their needs.

Find ways to obtain feedback from them and work these methods into your business's work flow.

Conclusion

It's actually very simple to have a good relationship with your customers and clients. You can do this by putting their needs first and showing that you value them.

Always look for new ways you can help them and provide value.

You can learn more here in my directory section for how to run a business that will show you more details and steps in setting up and running your business.

If you found this article helpful to you, you may want to share it with others by clicking the social networking buttons on the left side of this page - thanks!

Click here to post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Business & WAH & MLM.

"Power Tips" magazine is back!
You Get A Free Complete Self Help Report delivered to your email box every edition, plus you get a free PLR article and other great gifts!

SUBSCRIBE BELOW ...  I promise you will want to USE what you learn!

I really want to know what you think of this site, this page, and to hear your tips or suggestions about it.

So please share your story or simply add a Comment in the comment box.

If you feel that the information on this page has been useful to you please give it a Like or share it with your friends - thanks!!

"
You are a life Saver!!

I recently discovered this site and I can tell you that my life has not been the same. I now come here EVERYDAY and spend at least 1 hour.

I used to spend that time browsing online fashion and beauty magazine which just means that I spend more. Now I have replaced that habit with coming here.

In future I will think about contributing articles as well. Thank you! Thank you!! Thank you!!! and God bless"

Contact Us | About Us | Terms of Use | Privacy Policy | FAQ | Testimonials

Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates. As an Amazon Associate I earn from qualifying purchases. Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.